Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Cisco Supervisor Desktop User Guide
8
March 25, 2013
NOTE: The first time you log into Supervisor Desktop, it might take
some time for Supervisor Desktop to start because default report
data must be generated.
some time for Supervisor Desktop to start because default report
data must be generated.
Changing Your Password
Do not share your password with others. If someone else learns your password,
complete the following steps to change it.
complete the following steps to change it.
To change your password:
1. From the menu bar, choose Tools > Change Password. The Change Password
dialog box appears (
2. Type your old password, your new password, and your new password again. If
your old password was empty (blank), leave the Old password field empty.
NOTE: Passwords are a maximum of 32 alphanumeric characters.
3. Click OK. Your password is changed.
Access Through a VPN From Behind a NAT Firewall or
Router
Router
When a desktop is using network address translation (NAT) due to a firewall or router,
then virtual private network (VPN) software must be used on the desktop to ensure
full bi-directional network connectivity between the contact center servers and the
desktop. Failure to use VPN software will result in connectivity issues and a loss in
functionality such as silent monitoring failures and missing information in the agent
tree.
then virtual private network (VPN) software must be used on the desktop to ensure
full bi-directional network connectivity between the contact center servers and the
desktop. Failure to use VPN software will result in connectivity issues and a loss in
functionality such as silent monitoring failures and missing information in the agent
tree.
NOTE: Using a VPN is recommended in order to provide a more
secure connection when using Supervisor Desktop outside the
contact center.
secure connection when using Supervisor Desktop outside the
contact center.
Figure 2.
Change Supervisor Password dialog box