Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Cisco Supervisor Desktop User Guide
62
March 25, 2013
NOTE: Your menu might display Site 1 only, or Site 1 and Site 2 only. The
number of sites depends on the configuration of your system. These sites
represent the servers on which the Agent Re-skilling tool is located. If you
receive an error when you try to access a site, try another site until you find
the site that is active.
number of sites depends on the configuration of your system. These sites
represent the servers on which the Agent Re-skilling tool is located. If you
receive an error when you try to access a site, try another site until you find
the site that is active.
2. Enter your Supervisor Desktop login name and password, and then click
Login. The Agents window appears (
3. Use the search fields at the top of the window to locate the agent you want to
re-skill.
Figure 35.
Supervisor Login window
Figure 36.
Agents window