Cisco Cisco Customer Voice Portal 8.0(1)
8-5
Cisco Customer Voice Portal (CVP) Release 3.1(0) Configuration and Administration Guide
Chapter 8 VoIP Configuration
Inbound Call Routing
session target ipv4: 10.10.10.31
dtmf-relay rtp-nte h245-signal h245-alphanumeric
preference 2
no vad (comprehensive IVR mode only)
Calls to numbers not in the above list of dial-peers will be routed by Gateway Huey to the PSTN.
If a call is received for 800-555-0020 through 0029, Huey will first attempt to route the call to one of the
two Voice Browsers in Customer Voice Portal_1, since they have the lowest preference value (0). This
will be done in random fashion over successive calls. If none of the Voice Browsers in Customer Voice
Portal_1 respond properly, Huey will then attempt to route the call to the next lowest preference value
(1), which is a Voice Browser in Customer Voice Portal_2. Failing that, Huey will attempt to route the
call to a Voice Browser in Customer Voice Portal_3.
two Voice Browsers in Customer Voice Portal_1, since they have the lowest preference value (0). This
will be done in random fashion over successive calls. If none of the Voice Browsers in Customer Voice
Portal_1 respond properly, Huey will then attempt to route the call to the next lowest preference value
(1), which is a Voice Browser in Customer Voice Portal_2. Failing that, Huey will attempt to route the
call to a Voice Browser in Customer Voice Portal_3.
Note
A similar set of dial-peers would be needed for each additional phone number (or contiguous range of
numbers) requiring routing in this fashion.
numbers) requiring routing in this fashion.
Gateway Dewey
Gateway Dewey is also configured to default route all dialed numbers not defined as dial-peers to the
PSTN. However, Dewey’s dial-peer Session Targets are Domain Names, configured as show in
PSTN. However, Dewey’s dial-peer Session Targets are Domain Names, configured as show in
Example 8-2
Inbound Call Routing Gateway Dewey Configuration
Note
In all occurrences of “voice-class codec 1” the actual values are adjustable to your needs.
voice-class codec 1 *\ Defines the class (applies to all dial-peers) \*
codec preference 1 g711ulaw
codec preference 2 g711alaw
codec preference 3 g729r8
dial-peer voice 1 voip
voice-class codec 1
destination-pattern 800-555-002. *\ The “.” is a wildcard \*
session target dns: Customer Voice Portal_2@cisco.com
dtmf-relay rtp-nte h245-signal h245-alphanumeric
preference 0
no vad (comprehensive IVR mode only)
dial-peer voice 2 voip
voice-class codec 1
destination-pattern 800-555-002. *\ The “.” is a wildcard \*
session target dns: Customer Voice Portal2_backups@cisco.com
dtmf-relay rtp-nte h245-signal h245-alphanumeric
preference 1
no vad (comprehensive IVR mode only)
Calls to numbers not in the list of dial-peers will be routed by Gateway Dewey to the PSTN.