Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
February 24, 2005
5-1
Personnel Configuration
Introduction
Personnel Configuration enables you to view information about agents,
supervisors, and teams within a logical contact center.
supervisors, and teams within a logical contact center.
Some of the data for agents, supervisors, and teams is configured in Intelligent
Call Management (ICM) and is viewable only from within Desktop Administrator.
Call Management (ICM) and is viewable only from within Desktop Administrator.