Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador

The Agents window (Figure 5-1) displays a list of all the agents configured in 
ICM. 

From this window you can change an agent’s work flow group affiliation. You 
cannot change the agent’s user ID, password, display name, or team name—that 
information must be administered through ICM.

X To view agent properties:

1. Select the agent from the agent list, and then click Properties.

The Agent Properties dialog box appears (Figure 5-2).

2. View the agent properties, and then click OK.