Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Teams
February 24, 2005
5-9
Contact Queues Tab
The Contact Queues tab displays a list of the contact queues that route calls to
the selected team, as well as a list of all available queues. This relationship is set
up within ICM.
the selected team, as well as a list of all available queues. This relationship is set
up within ICM.
Figure 5-7.
The Contact Queues tab