Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Teams
February 24, 2005
5-7
Teams
The Teams window enables you to view the supervisors, agents, and contact
queues for a particular team. All this information is administered through ICM. You
can only view the information in Personnel Configuration.
queues for a particular team. All this information is administered through ICM. You
can only view the information in Personnel Configuration.
Supervisors Tab
The Supervisors tab (Figure 5-5) displays the primary supervisor, secondary
supervisors, and available supervisors for the team you selected. These roles are
assigned to supervisors from within ICM.
supervisors, and available supervisors for the team you selected. These roles are
assigned to supervisors from within ICM.
NOTE:
Each team must have a primary supervisor. If there is no primary
supervisor, secondary supervisors will not see that team in the Team List in
Supervisor Desktop. Also, if that team is a supervisor’s only team, the
supervisor won’t be able to log into Supervisor Desktop.
Supervisor Desktop. Also, if that team is a supervisor’s only team, the
supervisor won’t be able to log into Supervisor Desktop.
Figure 5-5.
Supervisors tab.