Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Enterprise Configuration
February 24, 2005
2-17
Call history resulting from these devices can be archived. To enable this, select
the Archive call history for monitored devices check box. The file is archived on
the box where the Enterprise server is installed, in the Reports directory.
the Archive call history for monitored devices check box. The file is archived on
the box where the Enterprise server is installed, in the Reports directory.
The call history report is defined in the Service Information manual.
Figure 2-8.
The Devices tab.
Figure 2-9.
The Device Editor dialog box.
X To add a new device:
1. Click Add.
2. Complete the fields in the Device Editor dialog box.
3. Click OK.