Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
February 24, 2005
3-1
Desktop Configuration
Introduction
Desktop Configuration enables you to configure and maintain the appearance
and behavior of Agent Desktop. Desktop Configuration has four functions:
and behavior of Agent Desktop. Desktop Configuration has four functions:
■
Dial Strings
■
Phone Book
■
Reason Codes
■
Work Flow Groups
To use any Desktop Configuration application, select its node in the left
Navigation pane of the Desktop Administrator window. (See Figure 3-1.) The right
Display pane shows the selected application.
Navigation pane of the Desktop Administrator window. (See Figure 3-1.) The right
Display pane shows the selected application.
NOTE:
Desktop Configuration functions can be password protected. See
“Passwords” on page 1-7 for more information.
NOTE:
The User Interface and Work Flow functions under Work Flow
Groups are disabled in Standard Desktop Administrator. These features
are available only in Enhanced Desktop Administrator.
are available only in Enhanced Desktop Administrator.