Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador

Copy Macros

Copies one work flow group’s macros to another 
work flow group

Change Password

Enables you to change your password or create a 
new one

View

Hides/shows the Desktop Configuration toolbar

Monitoring

Notify Monitoring

Select to notify agents that the supervisor is 
monitoring phone conversations

Notify Recording

Select to notify agents that the supervisor is 
recording phone conversations

Window

Toggles your control from one pane to the other

Help

Accesses online help and copyright and version 
information