Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Dial Strings
February 24, 2005
3-5
Dial Strings
Use the Dial Strings function to configure the way Agent Desktop displays and
dials phone numbers.
dials phone numbers.
Check the appropriate check box at the bottom of the Dial Strings pane to
choose the dial string format you will use. The available formats are:
choose the dial string format you will use. The available formats are:
■
North American Dial String format
■
Variable Format Dial String format
Different tabs display depending on your choice.
North American Dial String Format
If you choose the North American dial string format, the following three tabs are
active:
active:
Telephone Number Display Tab
The Telephone Number Display tab (Figure 3-2) enables you to configure how
phone numbers are displayed in Agent Desktop.
phone numbers are displayed in Agent Desktop.
The selections you make are reflected in the Sample fields. (An exception is if you
enter a value in either of the “Remove first ‘n’ digits” and “Remove last ‘n’ digits”
fields. In that case, the sample does not change.)
enter a value in either of the “Remove first ‘n’ digits” and “Remove last ‘n’ digits”
fields. In that case, the sample does not change.)
Figure 3-2.
Telephone Number Display tab.