Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador

The Miscellaneous tab (Figure 3-6) sets up further dialing properties. 

This tab is the same for the North American and variable length dial 

string formats.

Use text from the 
clipboard as the phone 
number when pressing 
the call button

Check to enable Agent Desktop to use text on the 
clipboard as the dialed number when the Call button 
is pressed, as long as the text on the clipboard is a 
valid text string.

Show the dial pad when 
using text from the 
clipboard for dialing.

Available only if “Use text from the clipboard…” is 
enabled. Check to display the dial pad before dialing 
a number copied from the clipboard. If this box is not 
checked, Agent Desktop dials the number without 
displaying the dial pad.

Convert text to digits in 
phone numbers

Converts phone numbers expressed in alpha 
characters (for example, 1-800-ANYWORD) to their 
numeric equivalents before dialing.