Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador

When creating reason codes, follow these guidelines:

■

Descriptions may consist of up to 40 alphanumeric characters. No 
punctuation or other characters are allowed.

■

No agent state may contain duplicate numbers and descriptions among its 
reason codes.

■

Reason code numbers must be between 1 and 9999.

■

Reason codes are either all enabled or all disabled for all agent states. You 
cannot enable reason codes for one state and disable them for another.

X To enable reason codes:

■

Check the Enable reason codes check box, and then click Apply.

If at least one user defined reason code exists for Not Ready and one 
exists for Logout, reason codes are now enabled. 

X To add a new reason code:

1. Choose the Logout or Not Ready tab, depending on the type of reason 

code you wish to create.

1. Enter a unique number and description for the reason code, and then click 

Add.

The new reason code is added to the reason code list.

2. Click Apply to save your changes.

X To edit an existing reason code:

1. Choose the reason code you want to edit from the list. 

The reason code appears in the edit field.

2. Make your changes, and then click Edit.

The edited reason code appears in the reason code list.

3. Click Apply to save your changes.

X To delete an existing reason code:

1. Select the reason code you want to delete.

The reason code appears in the edit field.

2. Click Delete.

The reason code is deleted from the reason code list.

3. Click Apply to save your changes.