Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Work Flow Groups
February 24, 2005
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Work Flow Groups
Use the Work Flow Groups function to create and configure agent work flows, to
customize the Agent Desktop interface, and to set up wrapup data.
customize the Agent Desktop interface, and to set up wrapup data.
Figure 3-12.
The Work Flow Groups window.
Under the Work Flow Groups node are subnodes describing agent types. (Agent
types are predetermined and may differ depending on the switch used.)
types are predetermined and may differ depending on the switch used.)
Underneath each agent type are the specific work flow groups for that agent type.
When you click on a specific work flow group in the left pane, the right pane
displays four buttons:
When you click on a specific work flow group in the left pane, the right pane
displays four buttons:
■
User Interface. This button enables you to configure the Agent Desktop
interface for the selected work flow group (not available in Standard
Desktop Administrator).
interface for the selected work flow group (not available in Standard
Desktop Administrator).
■
Work Flow. This button enables you to create and edit work flows for the
selected work flow group (not available in Standard Desktop
Administrator).
selected work flow group (not available in Standard Desktop
Administrator).
■
Enterprise Data. This button enables you to configure enterprise data on
the agent desktop for the selected work flow group.
the agent desktop for the selected work flow group.
■
Wrapup Data. This button enables you to create and edit wrapup data for
the selected work flow group.
the selected work flow group.