Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador

You can add, delete, or edit work flow groups. 

X To add a new work flow group:

1. In the Navigation pane, choose an agent type or work flow group subnode 

(for example, under Agents, choose the Default work flow group).

2. From the File menu, choose New.

The Work Flow Group Name Editor dialog box appears.

3. Enter a new work flow group name. 

If you want to copy an existing work flow group, check the “Copy the 
following work flow group check” box and choose a work flow group from 
the drop-down list.

4. Click OK.

The new work flow group appears in the Navigation pane.

X To edit an existing work flow group:

1. In the Navigation pane, choose the work flow group you want to edit.

2. From the File menu, choose:

■

Rename to rename the group.

Type over the work flow group’s name in the navigation tree, and 
then press Enter.

■

Delete to delete the group.

You are warned that all agents belonging to the work flow group you 
want to delete must be reassigned to other work flow groups. Click 
Yes to confirm the deletion, or No to cancel it.

■

Properties to view a dialog box showing the group’s configuration 
file path.

Click OK to close the dialog box.

■

Copy Macros to copy the macros of the selected work flow group 
to another work flow group.

The Copy Macros dialog box appears. Select the destination work 
flow group from the drop-down list. You are warned that macros 
with identical names will be overwritten. Click OK to continue 
copying the macros.