Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador

The Show Data Fields tab (Figure 3-16) configures the data fields that appear in 
the Call Information pane in Agent Desktop.

The left pane displays the fields that appear in Agent Desktop. The right pane 
displays the fields available. Use the left and right arrows to move the available 
fields between the two panes, and the up and down arrows to set the left-to-right 
order in which they appear in Agent Desktop.

The left pane must contain at least one field.

X To rename a data field:

1. Double-click the field.

The Rename dialog box appears. 

Enter a new name, and then click OK.