Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Enterprise Data
February 24, 2005
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Enterprise Data
The Enterprise Data Setup dialog box configures whether an agent is able to view
the Enterprise Data window, and what information is displayed in that window.
the Enterprise Data window, and what information is displayed in that window.
When Enterprise Data is fully enabled, the agent can view both enterprise data
and call activity data. See Figure 2-2 on page 2-4 for an illustration of the
Enterprise Data window.
and call activity data. See Figure 2-2 on page 2-4 for an illustration of the
Enterprise Data window.
Data Tab
The Data tab (Figure 3-32) shows/hides the Enterprise Data window on the
agent’s desktop and controls whether or not the agent can edit the enterprise
data displayed in it.
agent’s desktop and controls whether or not the agent can edit the enterprise
data displayed in it.
Figure 3-32.
The Data tab.
Field
Description
Show Enterprise Data
Check to enable agents to view enterprise data.
Allow agent to edit
Enterprise Data
Enterprise Data
Check to enable agents to edit the enterprise data
displayed.
displayed.