Cisco Cisco Prime Home 5.0 Folheto
Challenges of the Evolving Home Network
A service provider opportunity for customer experience management.
54
%
switched or
considered
switching due to
outage problems
42
%
don't know their
downstream speed.
53% don't know
their upstream
speed
52
%
believe their
Internet provider
delivers the
speed they
purchased
67
%
prefer a flat fee for Internet use.
7% prefer usage-based.
© 2013 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information.
Source: Portable Insights Research published 2012
For more research and to see how Cisco
Prime Home is helping service providers
enhance the connected home experience,
go to www.cisco.com/go/prime-home
44
%
of homes have 4 or
more Internet-
connected devices.
A year ago it was 32%
78
%
routinely use high
bandwidth apps such
as video, webcams,
and gaming
16
%
experience an
Internet outage at
least once a week
23
%
scheduled a technician visit due
to slow connection
43
%
experience an
Internet outage at
least once a month
53% of the time the problem
went away on its own
38
%
contacted their ISP
due to a slow
connection
50% of the time
the problem went
away on its own
30% understand Internet
consumption terms such as
GB (Gigabytes)