Cisco Cisco Prime Home 5.0 产品宣传页

Challenges of the Evolving Home Network

A service provider opportunity for customer experience management. 

54

%

switched or 

considered 

switching due to 

outage problems

42

%

don't know their 

downstream speed.  

53% don't know 

their upstream 

speed

52

%

believe their 

Internet provider 

delivers the 

speed they 

purchased 

67

%

prefer a flat fee for Internet use. 

7% prefer usage-based.

© 2013 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information.

Source: Portable Insights Research published 2012

For more research and to see how Cisco 

Prime Home is helping service providers 

enhance the connected home experience, 

go to www.cisco.com/go/prime-home

44

%

of homes have 4 or 

more Internet-

connected devices. 

A year ago it was 32%

78

%

routinely use high 

bandwidth apps such 

as video, webcams, 

and gaming

16

%

experience an 

Internet outage at 

least once a week

23

%

scheduled a technician visit due 

to slow connection 

43

%

experience an 

Internet outage at 

least once a month

53% of the time the problem 

went away on its own

38

%

contacted their ISP 

due to a slow

connection

50% of the time 

the problem went 

away on its own

30% understand Internet  

consumption terms such as

GB (Gigabytes)