Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Cisco Agent Desktop User Guide
16
September 2011
Logging Out
You can log out only from the Not Ready agent state.
To log out:
1. Change to the Not Ready agent state.
2. Click Logout on the toolbar. If your system is configured to require reason
codes, the reason code menu appears. Choose the appropriate reason code,
then click OK. You are now logged out of the ACD.
then click OK. You are now logged out of the ACD.
NOTE: If you wish, you can keep Agent Desktop running and log back in later
simply by clicking Login. (If you want to log into a different extension, you must
restart Agent Desktop.) If you do not intend to log back in within a short time,
however, you should exit Agent Desktop, rather than simply logging off. When
Agent Desktop is running, one Agent Desktop software license remains in
use.
simply by clicking Login. (If you want to log into a different extension, you must
restart Agent Desktop.) If you do not intend to log back in within a short time,
however, you should exit Agent Desktop, rather than simply logging off. When
Agent Desktop is running, one Agent Desktop software license remains in
use.
3. Exit Agent Desktop by clicking Close (the X in the upper right corner of the
window).
NOTE: You should log out before you exit Agent Desktop. If you exit
Agent Desktop without logging out, you will remain logged into the
ACD for another 20 minutes or for as long as the call lasts. While
Agent Desktop is running, one Agent Desktop software license
remains in use, which may prevent another user from logging in. After
20 minutes or after the call ends you will be automatically logged out.
Agent Desktop without logging out, you will remain logged into the
ACD for another 20 minutes or for as long as the call lasts. While
Agent Desktop is running, one Agent Desktop software license
remains in use, which may prevent another user from logging in. After
20 minutes or after the call ends you will be automatically logged out.