Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Agent Desktop Interface
September 2011
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Agent Desktop Interface
The Agent Desktop interface displays information about active calls and provides
phone call handling functions. It also provides access to websites in its integrated
browser, displays agent and call statistics in real time, allows you to record calls (if
configured through the task buttons), and “chat” with other agents and supervisors
using the Chat instant messaging feature. The interface has the following parts:
phone call handling functions. It also provides access to websites in its integrated
browser, displays agent and call statistics in real time, allows you to record calls (if
configured through the task buttons), and “chat” with other agents and supervisors
using the Chat instant messaging feature. The interface has the following parts:
■
Toolbars
■
Team message pane
■
Contact appearance pane
■
Contact management pane
■
Integrated browser tools
Accessibility
Agent Desktop has several features that improve accessibility for low-vision and
vision-impaired users.
vision-impaired users.
■
Use of Windows settings for screen resolution, color/contrast, and font sizes
■
Shortcut keys and tool tips that are compatible with screen readers
■
Toolbar buttons in either small (16 × 16) and large (32 × 32) sizes
Figure 5.
Agent Desktop interface
Contact
Appearance
Contact
Management
Integrated
Browser
Status Bar
Toobars
Team message