Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Cisco Agent Desktop User Guide
24
September 2011
To modify a data field:
1. Double-click the field you wish to modify. The Edit Enterprise Data window
appears (
Figure 7
).
2. Modify the data.
3. Click OK.
Call Activity
The call activity section displays the call activity for the selected call.
Thresholds
A threshold is the acceptable amount of time a call can remain at a particular device
or contact center. Your administrator may assign caution and warning threshold
values to each device type, as well as a total threshold value for a call.
A threshold is the acceptable amount of time a call can remain at a particular device
or contact center. Your administrator may assign caution and warning threshold
values to each device type, as well as a total threshold value for a call.
If a call remains at a device longer than the defined caution and warning thresholds, a
caution or warning icon is displayed in the call activity pane next to the device. These
icons are:
caution or warning icon is displayed in the call activity pane next to the device. These
icons are:
Figure 7.
Edit Enterprise Data window (ANI field selected for editing)
Table 10.
Call Activity fields
Field
Description
Device
List of devices the call passed through.
Type
Type of device the call passed through.
Description
Description of the device the call passed through.
Total
Sum of all the durations listed.
Caution
Warning