Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Cisco Agent Desktop User Guide
22
September 2011
Table 8
lists the shortcut keys for the Dial Pad window.
Team Message
The team message is a scrolling or non-scrolling message sent to you and the rest of
your team by your supervisor for a specific length of time. You will receive a team
message even when you are logged out, as long as you do not close Agent Desktop.
your team by your supervisor for a specific length of time. You will receive a team
message even when you are logged out, as long as you do not close Agent Desktop.
When there is no message, the team message pane is not visible. As soon as your
supervisor sends your team a team message, the team message pane opens and the
message scrolls across it.
supervisor sends your team a team message, the team message pane opens and the
message scrolls across it.
Contact Appearance Pane
The contact appearance section displays data about the agent’s current call
appearances. There can be more than one call appearance in the section. For
example, you may have one call on hold and one active call—both will be displayed.
appearances. There can be more than one call appearance in the section. For
example, you may have one call on hold and one active call—both will be displayed.
The contact appearance pane can display up to eight fields. The State field will always
be present; the other seven fields are configurable by the administrator.
be present; the other seven fields are configurable by the administrator.
Table 9
lists the available fields.
Table 8.
Dial Pad window shortcut keys
Shortcut
Description
Alt+P
Selects the first entry in the Employee Phone Book.
Table 9.
Contact Appearance fields
Field
Always
Visible? Description
State
Yes
The current state of the contact.
Duration
No
The length of the phone call.
Calling#
No
The number of the originating device.
Called#
No
The number of the destination device.
Alerting#
No
The number of the ringing device.