Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Cisco Agent Desktop User Guide
36
September 2011
To enter touch tones:
1. When prompted to enter numbers during a call, click Touch Tone. The number
pad appears (
Figure 15
).
2. Enter the required numbers and/or symbols, then click Done. The number
pad closes and you are returned to the Agent Desktop interface.
Entering Touch Tones During a Consultative Call (Transfer or Conference)
You may also need to send touch tones during a
consultative
call. For example, after
you open the Conference a Call window and dial a number, you may be prompted by
an IVR to enter one or more numbers indicating a menu choice. You can send touch
tones during a consultative call either by clicking the appropriate buttons in the Touch
Tones window or by typing the appropriate numbers in the Dial Pad window.
an IVR to enter one or more numbers indicating a menu choice. You can send touch
tones during a consultative call either by clicking the appropriate buttons in the Touch
Tones window or by typing the appropriate numbers in the Dial Pad window.
To enter touch tones during a consultative call:
1. During a call, click Transfer or Conference. The Transfer a Call window or
Conference a Call window appears.
2. Enter a number, then click Dial. The destination phone rings.
3. At the IVR prompt, select the Touch Tones check box, then enter the required
digits and/or symbols using either the number pad or the keypad on the PC
keyboard. The appropriate tone is generated immediately after each digit or
symbol you enter.
keyboard. The appropriate tone is generated immediately after each digit or
symbol you enter.
4. When you are finished, clear the Touch Tones check box. The touch tones
function is disabled.
NOTE: The Touch Tones check box is automatically cleared when you
close the Transfer a Call or Conference a Call window.
close the Transfer a Call or Conference a Call window.
Figure 15.
Touch Tones number pad