Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Cisco Agent Desktop User Guide
54
September 2011
Agent Detail Display
The Agent Detail Display (
Figure 23
) shows your performance statistics for the current
day. This information is refreshed automatically every 10 seconds.
Wrap-up Data Any wrap-up data you entered, if the agent state you transition to is
Work Ready or Work Not Ready.
Reason Code
A number followed by a string description in parentheses identifying
why the agent is in the current state. Displays 0 (zero) if there is no
reason code. This field only applies to the Not Ready and Logout
states.
why the agent is in the current state. Displays 0 (zero) if there is no
reason code. This field only applies to the Not Ready and Logout
states.
State Duration The amount of time you spend in the agent state.
Table 14.
Agent ACD State Log Display field descriptions
Field
Description
Figure 23.
Agent Detail Real Time Display