Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Cisco Agent Desktop User Guide
56
September 2011
Agent Call Log Display
The Agent Call Log Display (
Figure 24
) shows a record of calls made and received over
the last seven days, by day.
describes the fields that are listed in the Agent Call Log Display.
Figure 24.
Agent Call Log Display
Table 16.
Agent Call Log Display field descriptions
Field
Description
Start Time
The time the call started. Start time is based on the time the
Recording & Statistics service receives the state data from Agent
Desktop, therefore the start time reflects the Recording & Statistics
server time, not the time shown on your PC. If the Recording &
Statistics server and the agent PC are in different time zones, this is
taken into account.
Recording & Statistics service receives the state data from Agent
Desktop, therefore the start time reflects the Recording & Statistics
server time, not the time shown on your PC. If the Recording &
Statistics server and the agent PC are in different time zones, this is
taken into account.
Direction
Inbound or outbound call.
Answered
Yes/No. Was the call answered?
Calling Party The number of the phone that made the call.
Called Party The number of the phone that received the call.