Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Cisco Agent Desktop User Guide
64
September 2011
Service Autorecovery
The service autorecovery feature allows Agent Desktop to automatically recover its
connection to the CAD services in the event of a service restart or a network outage.
connection to the CAD services in the event of a service restart or a network outage.
If you log back in within 20 minutes after service recovery using the same login
name/ID and password, your state will automatically be the same as the state you
were in when the service or network connection failed.
name/ID and password, your state will automatically be the same as the state you
were in when the service or network connection failed.
NOTE: You are not notified when you log in about any inactive
services. You are notified if a service stops after you log in.
services. You are notified if a service stops after you log in.
When Agent Desktop detects that it is unable to communicate with a service
(generally within three minutes of the service failure), the status bar displays “Partial
Service” or “No Service” to indicate some or all of the services have failed.
(generally within three minutes of the service failure), the status bar displays “Partial
Service” or “No Service” to indicate some or all of the services have failed.
When Agent Desktop detects that the service is again available (usually within one
minute of service recovery), the status bar displays “In Service” to indicate the
services have recovered.
minute of service recovery), the status bar displays “In Service” to indicate the
services have recovered.
NOTE: When Unified Communications Manager (Unified CM) fails,
you are logged out. You must manually log back in after Unified CM
recovers; login is not automatic.
you are logged out. You must manually log back in after Unified CM
recovers; login is not automatic.
To learn more about the features that are affected by a service failure, double-click
the status message on the status bar. Agent Desktop displays a popup box that lists
Agent Desktop features and indicates if that feature is available or not due to the
service outage (
the status message on the status bar. Agent Desktop displays a popup box that lists
Agent Desktop features and indicates if that feature is available or not due to the
service outage (
Figure 28
).
Figure 28.
Service Status popup window