Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Service Autorecovery
September 2011
65
Loss of BIPPA Service
Non-Redundant Systems
If you lose your connection to the Browser and IP Phone Agent (BIPPA) service, Agent
Desktop continually tries to reconnect. When Agent Desktop is successfully
reconnected to the BIPPA service, the system prompts you to log in again.
Desktop continually tries to reconnect. When Agent Desktop is successfully
reconnected to the BIPPA service, the system prompts you to log in again.
Redundant Systems
If you lose your connection to one BIPPA service in a redundant system, Agent
Desktop attempts to connect to an active BIPPA service until a connection is made. At
that time the system prompts you to log in again.
Desktop attempts to connect to an active BIPPA service until a connection is made. At
that time the system prompts you to log in again.
If you are unable to connect to a BIPPA service on your initial login, you receive an
error message that the service is unavailable and Agent Desktop closes. In this case,
you must manually redirect your browser to the redundant BIPPA service and log in to
that service as usual.
error message that the service is unavailable and Agent Desktop closes. In this case,
you must manually redirect your browser to the redundant BIPPA service and log in to
that service as usual.
Loss of CTI Service
If the CTI service stops running, but all of the other CAD services are still running, you
will not be able to log in. You will be prompted to try logging in again until you are
successful. If you are on a call when the CTI service stops running, the call is dropped.
will not be able to log in. You will be prompted to try logging in again until you are
successful. If you are on a call when the CTI service stops running, the call is dropped.
Loss of LDAP Service
If the LDAP service is not running when you try to log in, your login will not be
successful. If the LDAP service stops running while you are logged in, your session will
not be affected.
successful. If the LDAP service stops running while you are logged in, your session will
not be affected.
Loss of Other Services
If other CAD services go down while you are logged in, you may lose some functionality
but you will not be logged out.
but you will not be logged out.