Cisco Cisco Agent Desktop 8.5 Guia Da Instalação

Setting Up CTI OS Security

February 21, 2013

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Setting Up CTI OS Security

There are four elements involved in setting up CTI OS security. They are:

Steps to Perform on Each Element

CTI OS Server

The first task is to enable security on each CTI OS server via the CTI OS Setup 
program. For instructions, see the CTI OS System Manager’s Guide for Cisco ICM/IPCC 
Enterprise and Hosted Edition. After security is enabled, SecuritySetupPackage.exe 
runs automatically to create two files, CtiosServerKey.pem and CtiosServerReq.pem, 
located in the folder C:\ICM\<instance name>\CTIOS1\security. 

The SecuritySetupPackage.exe will ask you for a password. Enter a unique password 
for each CTI service to ensure strong encryption.

Desktop Administrator PC

After you enable security on the CTI OS servers, enable security on the CAD system. 

1. Start Desktop Administrator.

2. Select the logical contact center node, and then choose Setup > Configure 

Systems to start the CAD Configuration Setup tool. 

3. In the left pane, select the CTI OS node to display the CTI OS settings in the 

right pane.

4. Answer Yes to the question, “Is the CTI OS security setting enabled?” and then 

click Apply.

Element

Functions performed on this element

CTI OS Server

• Enable security via CTI OS setup

• Automatically creates an unsigned certificate

Desktop 
Administrator 
client PC

• Run CAD Configuration Setup and enable CTI OS 

security, which sets a flag in the CAD services LDAP 
that enables the CTI OS node in the client CAD 
Configuration Setup

Agent Desktop 
client PC

• Run CAD Configuration Setup to enable CTI OS security

• Automatically create an unsigned certificate

Certificate PC: can be 
located anywhere, 
best on CTI OS server

• Runs program to create the certificate of authority (CA)

• Runs program to sign a client unsigned certificate 

using the CA