Cisco Cisco Agent Desktop 8.5 Guia Da Instalação
Cisco CAD Installation Guide
142
February 21, 2013
Flat Files
In a flat file implementation, there are three text files that hold the CAD data:
■
AgentStateLog_<YYYYMMDD>_<agent name>.xml
■
CallLogWeek_<YYYYMMDD>.xml
■
RecordLog_<YYYYMMDD>.xml
By default, these files are located in the following location on the CAD Base Services
server:
server:
C:\Program Files\Cisco\Desktop\database\<team name>
There is a subfolder under the database folder for each configured team. The three
XML files containing the CAD data are placed in the appropriate team folder.
XML files containing the CAD data are placed in the appropriate team folder.
Flat Files in a High Availability Configuration
In an HA configuration, the Recording and Statistics services write historical data to
both the active side and the inactive side. In a failure scenario where a side is offline,
up to 10,000 historical data records are cached on the active side and will be written
to the offline side upon its return to an online state.
both the active side and the inactive side. In a failure scenario where a side is offline,
up to 10,000 historical data records are cached on the active side and will be written
to the offline side upon its return to an online state.
If the cache is filled before the offline side returns online, or if the active side also
goes offline before the other side returns online, then the flat files store on the offline
side will be missing records. Should that offline side later go online and become
active, then the user reports will be missing some data. Additionally, the listing of
recordings within Supervisor Record Viewer might be incomplete (although the actual
recordings on the CAD server will be unaffected). No replication services are invoked
to ensure that gaps in content are resolved.
goes offline before the other side returns online, then the flat files store on the offline
side will be missing records. Should that offline side later go online and become
active, then the user reports will be missing some data. Additionally, the listing of
recordings within Supervisor Record Viewer might be incomplete (although the actual
recordings on the CAD server will be unaffected). No replication services are invoked
to ensure that gaps in content are resolved.
Backup and Restore
The backup and restore utility (BARS) will back up and restore flat files. In an HA
configuration, both sides are backed up and restored.
configuration, both sides are backed up and restored.