Cisco Cisco Agent Desktop 8.5 Guia Da Instalação
Cisco CAD Installation Guide
46
February 21, 2013
Installing CAD Services
The CAD services installation is run from the product CD.
Installation Notes
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The server on which you install the CAD services must be a member of a
domain, not of a workgroup. If you change the domain after the services are
installed, or switch from workgroup to domain, you must reinstall the services
in order to avoid problems with partial or no service when running the desktop
applications.
domain, not of a workgroup. If you change the domain after the services are
installed, or switch from workgroup to domain, you must reinstall the services
in order to avoid problems with partial or no service when running the desktop
applications.
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If you are installing secondary (“Side B”) CAD services, the login account of
each server on which CAD services are being installed must have a password.
If any one of the servers does not have a password, replication setup will fail—
the subscriber cannot connect to the publisher to configure the replication. If
you have already installed a CAD service on a Side B server without a
password, set a password for the login account and then run CAD
Configuration Setup again.
each server on which CAD services are being installed must have a password.
If any one of the servers does not have a password, replication setup will fail—
the subscriber cannot connect to the publisher to configure the replication. If
you have already installed a CAD service on a Side B server without a
password, set a password for the login account and then run CAD
Configuration Setup again.
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You must install CAD base services using a local account with Administrator
privileges. If you install CAD base services using a Windows Domain account,
Recording and Statistics replication jobs will fail as well as Recording and
Statistics clean-up jobs in SQL Server.
privileges. If you install CAD base services using a Windows Domain account,
Recording and Statistics replication jobs will fail as well as Recording and
Statistics clean-up jobs in SQL Server.
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The CAD services installation creates a user named CADSQLAdminUser and a
group named CADSQLAdminGroup. CADSQLAdminUser has the sysadmin
server role in SQL Server and is a member of CADSQLAdminGroup and
Administrators. Several CAD services run under the CADSQLAdminUser user
account, including MSSQL$CADSQL and SQLAgent$CADSQL. If SQL
authentication is used for the ICM Admin Workstation database, then the
Recording and Statistics service also runs under the CADSQLAdminUser user
account. If NT authentication is used for the ICM Admin Workstation
database, then the Recording and Statistics service runs under the NT user
account instead.
group named CADSQLAdminGroup. CADSQLAdminUser has the sysadmin
server role in SQL Server and is a member of CADSQLAdminGroup and
Administrators. Several CAD services run under the CADSQLAdminUser user
account, including MSSQL$CADSQL and SQLAgent$CADSQL. If SQL
authentication is used for the ICM Admin Workstation database, then the
Recording and Statistics service also runs under the CADSQLAdminUser user
account. If NT authentication is used for the ICM Admin Workstation
database, then the Recording and Statistics service runs under the NT user
account instead.
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If an anti-virus software application is causing issues during installation, the
CAD application informs you about the conflicts and might provide
suggestions to resolve them.
CAD application informs you about the conflicts and might provide
suggestions to resolve them.