Cisco Cisco Unified CRM Connector 7.5 Guia Da Instalação

 

120  

This Chapter describes the procedures to implement the CRM Application 
Adapter for Oracle PeopleSoft.  This adapter provides direct, server-level 
integration with PeopleSoft’s PeopleTools Multi-Channel Framework.   

This chapter covers: 

•  Pre-installation Requirements.   
•  Installing the CRM Application Adapter Oracle PeopleSoft  
•  Application Adapter Configuration  
•  PeopleSoft PeopleTools Configuration 

Before performing any installation or implementation work you should 
read this entire chapter.  This section lists the implementation process 
steps; later sections provide step-by-step implementation instructions. 

•  Implement both the Cisco CRM Connector Server and the Cisco 

CRM Connector for UICM, UCCE and UCCH. 

•  Create two configurations: one support the Null CTI Server and 

the other for Cisco CRM Connector for UICM, UCCE and UCCH. 

•  Configure the .Net Adapter for Soap web services (.NET Soap 

Adapter.). 

•  Configure PeopleTools REN Server and Multi-Channel 

Framework 

•  Install the Cisco Application Adapter for Oracle PeopleSoft on the 

CRM Connector Server 

•  Configure the PeopleSoft Adapter 

This implementation varies from the typical implementation.  The 
PeopleSoft APIs, “PSMCAPI” are Java APIs that need to run within a 
Java Virtual Machine.  The Oracle PeopleSoft application adapter 
includes a service that launches the PSMCAPI Java Virtual Machine.  
Also, because of the PeopleSoft architecture, the PeopleSoft application 
adapter communicates through the .Net Soap Adapter web services.