Cisco Cisco Unified CRM Connector 7.5 Guia Da Instalação
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Pre-Installation Requirements
• The PeopleSoft application adapter requires the Java Runtime
Environment (JRE). Check with Oracle to determine which
version of the JRE your PeopleTools version requires.
version of the JRE your PeopleTools version requires.
• The PeopleSoft application adapter requires PeopleTools 8.45 or
later. Cisco recommends a minimum version of PeopleTools 8.47.
• The PeopleSoft application adapter requires a Windows operating
environment. Even though the adapter is Java based, it depends
upon a windows service to launch and control the Java virtual
machine.
upon a windows service to launch and control the Java virtual
machine.
• The PeopleSoft application adapter requires configuring the REN
server. The REN server may co-reside with the CRM Application
Adapter for Oracle PeopleSoft. If REN server runs on a remote
machine, it does not need to use the Windows operating system; it
can use Linux or other Oracle supported operating systems.
Adapter for Oracle PeopleSoft. If REN server runs on a remote
machine, it does not need to use the Windows operating system; it
can use Linux or other Oracle supported operating systems.
• The PeopleSoft application adapter uses the .NET Adapter for
Soap web services. This must be implemented and licensed.
Pre-Installation CRM Connector Steps
Before installing the Cisco Application Adapter for Oracle PeopleSoft you
must perform these steps.
must perform these steps.
Step 1: Implement Cisco CRM Connector Server.
CRM Connector Server must be installed, configured and operational
before you implement any additional CRM Connector components.
before you implement any additional CRM Connector components.
Step 2: Implement the Cisco CRM Connector for UICM, UCCE
and UCCH and the Null CTI Connector configuration for initial
testing.
and UCCH and the Null CTI Connector configuration for initial
testing.
You should have configurations that support both the live Cisco CRM
Connector and the Null CTI connector. This will allow testing the
application adapter independently of other connection and CTI
considerations before testing with live CTI.
Connector and the Null CTI connector. This will allow testing the
application adapter independently of other connection and CTI
considerations before testing with live CTI.
Once the application adapter installation is confirmed using the Null CTI
Connector, use the Cisco CRM Connector for live phone call tests.
Connector, use the Cisco CRM Connector for live phone call tests.
You may create this configuration using separate config.ini files, by
commenting out the Cisco CRM Connector while testing the Null
connector, or with separate CTIModules, one for the Null CTI Connector
and another for the live Cisco CRM Connector.
commenting out the Cisco CRM Connector while testing the Null
connector, or with separate CTIModules, one for the Null CTI Connector
and another for the live Cisco CRM Connector.
Step 3: Install Microsoft .Net Framework V2.0 on the
application adapter server.
application adapter server.
In most implementations the PeopleSoft adapter runs on the CRM
Connector Server; this should already have .Net Framework version 2.0
installed.
Connector Server; this should already have .Net Framework version 2.0
installed.