Cisco Cisco Agent Desktop 8.5 Guia De Resolução De Problemas
Login and Logout Problems
April 3, 2014
105
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Desktop Administrator, Agent Desktop, or Supervisor Desktop was
installed on the same computer as the CAD services. They clear a
registry key (IOR Hostname under Site Setup) required by the BIPPA
service. Set the registry to the IP address of the CAD services
computer.
installed on the same computer as the CAD services. They clear a
registry key (IOR Hostname under Site Setup) required by the BIPPA
service. Set the registry to the IP address of the CAD services
computer.
For no more licenses:
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Wait a few minutes and retry.
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CAD-BE agents may have exited their browsers without logging out
first. Those sessions will continue to use up licenses for one minute
after the browser exited.
first. Those sessions will continue to use up licenses for one minute
after the browser exited.
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Agents logged out of extension mobility without logging out from
Agent Desktop, CAD-BE, or IP Phone Agent. These agents are still
logged in but in a Not Ready state. Agent Desktop will continue to
use the license until the application exits. IP Phone Agent will
continue to use the license until the BIPPA service is restarted or
the agents log in again and log out properly. CAD-BE will continue to
use the license until CAD-BE logs out or one minute after the
CAD-BE browser is closed.
Agent Desktop, CAD-BE, or IP Phone Agent. These agents are still
logged in but in a Not Ready state. Agent Desktop will continue to
use the license until the application exits. IP Phone Agent will
continue to use the license until the BIPPA service is restarted or
the agents log in again and log out properly. CAD-BE will continue to
use the license until CAD-BE logs out or one minute after the
CAD-BE browser is closed.
For a forced login that does not work:
■
The agent is using an agent ID that is already logged in on another
extension, or using an extension that is already logged in with a
different agent ID. Forced logins work only for the same
ID/extension pair. Use a different agent ID or extension, or find the
other user and have that user log out.
extension, or using an extension that is already logged in with a
different agent ID. Forced logins work only for the same
ID/extension pair. Use a different agent ID or extension, or find the
other user and have that user log out.