Cisco Cisco Agent Desktop 8.5 Guia De Resolução De Problemas
Macro Problems
April 3, 2014
107
1. Find a window with the saved title and class name.
2. Find a window with the saved class name.
3. Find a window with the saved title.
If Agent Desktop does not find a window matching one or more of these
criteria, it displays an error message.
criteria, it displays an error message.
If there are two windows with the same name and class, Agent Desktop
may play back the macro to the incorrect window.
may play back the macro to the incorrect window.
If there are several windows with the same class name, and the title of
the target window has changed, Agent Desktop may play back the
macro to the incorrect window.
the target window has changed, Agent Desktop may play back the
macro to the incorrect window.
Some compilers/class libraries use the same class name for all
windows. If you have developed an in-house application, you may need
to change the class name in your application.
windows. If you have developed an in-house application, you may need
to change the class name in your application.
Problem
A keystroke macro will not play back even though the target application
is running.
is running.
Solution
Agent Desktop uses the application’s class name and title to find the
target application. Some applications change title and class name
when changing screens. If this happens, Agent Desktop may not be able
to locate the target application. Try using just the window title or class
name to find the target application.
target application. Some applications change title and class name
when changing screens. If this happens, Agent Desktop may not be able
to locate the target application. Try using just the window title or class
name to find the target application.
Example 1: Find both the title (NOTEPAD) and class (UNTITLED -
NOTEPAD).
NOTEPAD).
[APPLICATION:NOTEPAD=UNTITLED - NOTEPAD]
[SHIFT] D
et cetera.
Example 2: Find just the class (NOTEPAD):
[APPLICATION:NOTEPAD=]
[SHIFT] D
et cetera.
Example 3: Find just the title (UNTITLED - NOTEPAD):
[APPLICATION:=UNTITLED - NOTEPAD]
[SHIFT] D
et cetera.