Cisco Cisco Agent Desktop 8.5 Guia De Resolução De Problemas
Cisco CAD Troubleshooting Guide
30
April 3, 2014
CIsco Agent Desktop Chat Logs
All Agent Desktop chat conversations are automatically archived in plain text log files
and kept for one week. The logs are saved to the following folder on the agent’s
computer:
and kept for one week. The logs are saved to the following folder on the agent’s
computer:
Recording and Statistics service
• FCRasSvr.log
• db.cra_repl_ads.pub.sql.log
• db.cra_repl_ads.sql.log
• db.cra_repl_ads.sub.sql.log
• db.cra_repl_base.fcrassvr.pub.sql.log
• db.cra_repl_base.fcrassvr.sql.log
• db.cra_repl_base.fcrassvr.sub.sql.log
• db.cra_utils_base.fcrassvr.pub.sql.log
• db.cra_utils_base.fcrassvr.sql.log
• db.cra_utils_base.fcrassvr.sub.sql.log
• db.instrasdb.fcrassvr.pub.sql.log
• db.instrasdb.fcrassvr.sql.log
• db.instrasdb.fcrassvr.sub.sql.log
• db.repl_base.pub.sql.log
• db.repl_base.sql.log
• db.repl_base.sub.sql.log
• db.sp_make_
• db.cra_repl_ads.pub.sql.log
• db.cra_repl_ads.sql.log
• db.cra_repl_ads.sub.sql.log
• db.cra_repl_base.fcrassvr.pub.sql.log
• db.cra_repl_base.fcrassvr.sql.log
• db.cra_repl_base.fcrassvr.sub.sql.log
• db.cra_utils_base.fcrassvr.pub.sql.log
• db.cra_utils_base.fcrassvr.sql.log
• db.cra_utils_base.fcrassvr.sub.sql.log
• db.instrasdb.fcrassvr.pub.sql.log
• db.instrasdb.fcrassvr.sql.log
• db.instrasdb.fcrassvr.sub.sql.log
• db.repl_base.pub.sql.log
• db.repl_base.sql.log
• db.repl_base.sub.sql.log
• db.sp_make_
publisher.fcrassvr.pub.sql.log
• db.sp_make_
publisher.fcrassvr.sub.sql.log
• db.sp_splk_drop_
publisher.fcrassvr.pub.sql.log
• db.sp_splk_drop_
publisher.fcrassvr.sub.sql.log
• db.sql.log
• db.truncate.fcrassvr.pub.sql.log
• db.truncate.fcrassvr.sub.sql.log
• db.truncate.fcrassvr.pub.sql.log
• db.truncate.fcrassvr.sub.sql.log
NOTE: The db.*.log files exist only in
systems that use SQL Server.
systems that use SQL Server.
Supervisor Desktop,
Supervisor Record Viewer
supervisor.log
Supervisor Workflow Administrator
SWFAdmin.log
Sync service
DirAccessSynSvr.log
VoIP Monitor service
FCVoIPMonSvr.log
Table 9.
CAD event, error, and chat message logs (cont’d)
Service/Application
Log Name