Cisco Cisco Agent Desktop 8.5 Guia De Resolução De Problemas
Cisco CAD Troubleshooting Guide
28
April 3, 2014
Event, Error, and Chat Logs
Logs are listings of CAD events, errors, and chat messages. Event, error, and chat
message logging is always enabled.
message logging is always enabled.
Events may represent the following:
■
Actions taken by a Desktop application
■
Implications of user-defined configuration settings
■
Limitations of the hardware
Error codes are brief descriptions of system events.
The CAD Chat client logs all agent-to-agent, agent-to-supervisor and agent-to-SME
chat messages. One file is created for each day of the week. Logs are saved in the
folder C:\Program Files\Cisco\Desktop\log\transcripts on the client computer for one
week. To view a log, you must log onto the client computer.
chat messages. One file is created for each day of the week. Logs are saved in the
folder C:\Program Files\Cisco\Desktop\log\transcripts on the client computer for one
week. To view a log, you must log onto the client computer.
Event and error log files are limited to a default of 3 MB. (You can change the limit in
the application’s configuration file. When a log file reaches that size, it is closed and a
new file is started. Event and error log files are numbered, up to the total number of
files set in the configuration file (the default number is 2). For example:
the application’s configuration file. When a log file reaches that size, it is closed and a
new file is started. Event and error log files are numbered, up to the total number of
files set in the configuration file (the default number is 2). For example:
■
agent0001.log
■
agent0002.log
When agent0001.log reaches its size limit, it is closed and agent0002.log is created.
When the total number of log files have been created, the first log file is overwritten.
When the total number of log files have been created, the first log file is overwritten.
lists the event, error, and chat message logs generated by CAD.
Table 9.
CAD event, error, and chat message logs
Service/Application
Log Name
Agent Desktop
agent.log
Backup and Restore utility
CDBRTool.log
BIPPA service
IPPASvr.log
BIPPA service JSP client
IPPAClient.log
CAD Configuration Setup
PostInstall.log
CAD uninstall process
fcuninstall.log
CAD-BE
CadBE.log