Cisco Cisco Agent Desktop 8.5 Guia De Resolução De Problemas
Cisco CAD Troubleshooting Guide
34
April 3, 2014
Configuring the Recording and Statistics Service
You can choose to include or exclude outbound calls in call totals that are displayed in
agent call logs and statistics reports. The default behavior is for outbound calls to be
excluded from the total number of calls presented and handled. You can change this
behavior so that outbound calls are included in the total number of calls presented
and handled.
agent call logs and statistics reports. The default behavior is for outbound calls to be
excluded from the total number of calls presented and handled. You can change this
behavior so that outbound calls are included in the total number of calls presented
and handled.
summarizes the default and configured behavior settings.
To include outbound calls in totals:
1. On the server that hosts the Recording and Statistics service, navigate to
C:\Program Files\Cisco\Desktop\config.
2. Open FCRasSvr.cfg.
3. Add the following lines to the configuration file:
32
Search filter processing
64
Configuration file processing
128
Access control list processing
256
Stats log connections/operations/results
512
Stats log entries sent
1024
Print communication with shell backends
2048
Print entry parsing debugging
4096
Cacheing (unused)
8192
Indexing (unused)
16384
Print syncrepl (replica) logging
32768
Log messages that are not categorized, including curial messages
Table 11.
OpenLDAP logging levels (cont’d)
Number
Logging description
Table 12.
Outbound call statistic handling
Total
Outbound Calls
Default behavior
Configured behavior
Calls Presented
Not counted
Counted
Calls Handled
Not counted
Counted if answered