Cisco Cisco Agent Desktop 8.5 Guia De Resolução De Problemas
CAD Base Services Problems
April 3, 2014
79
Problem
CAD base services are active on the wrong node. For example, they are
running on the secondary node (Side B) instead of the primary node
(Side A).
running on the secondary node (Side B) instead of the primary node
(Side A).
Solution
Restart LRM services on the active node to trigger the inactive node to
become active.
become active.
Problem
Enterprise service is active on both nodes after LRM fails over.
Symptom. In a high availability system, when the Licensing and
Resource Management (LRM) service fails over from Side A to Side B,
Enterprise service should follow and fail over to Side B as well. However,
Enterprise service remains active on Side A while simultaneously
becoming active on Side B.
Resource Management (LRM) service fails over from Side A to Side B,
Enterprise service should follow and fail over to Side B as well. However,
Enterprise service remains active on Side A while simultaneously
becoming active on Side B.
Cause. During a failover, Enterprise service becomes active on Side B
but does not become inactive on Side A because LRM service does not
send a demotion message to Enterprise service.
but does not become inactive on Side A because LRM service does not
send a demotion message to Enterprise service.
Solution
Restart Enterprise service on the side where LRM service is inactive.