Cisco Cisco Agent Desktop 8.5 Guia De Resolução De Problemas
Cisco Desktop Administrator Problems
April 3, 2014
81
Cisco Desktop Administrator Problems
Problem
The administrator cannot create a new work flow group.
Solution
The work flow group name is already used for another group, and/or the
work flow group name is not a valid Windows directory name.
work flow group name is not a valid Windows directory name.
Problem
After upgrading from CAD 6.0 to CAD 8.5 and restoring the 6.0 data, the
Skill data field does not appear as expected in the User Interface >
Show Data Fields tab in Desktop Work Flow Administrator.
Skill data field does not appear as expected in the User Interface >
Show Data Fields tab in Desktop Work Flow Administrator.
Solution
If you restore your data using the Restore Backup Data window in CAD
Configuration Setup after installing CAD 8.5, the Skill data field will not
appear on the Show Data Fields tab. To ensure that this data field is
available for your use, restore your 6.0 data using the CDBRTool utility.
See the Cisco CAD Installation Guide for information on using this utility.
Configuration Setup after installing CAD 8.5, the Skill data field will not
appear on the Show Data Fields tab. To ensure that this data field is
available for your use, restore your 6.0 data using the CDBRTool utility.
See the Cisco CAD Installation Guide for information on using this utility.
Problem
When Cisco Desktop Administrator starts, it does not get automatically
updated.
updated.
Solution
Automated updates are disabled for Windows Vista. Other options are:
■
Manual “over-the-top” installation
■
Push installation
Problem
Automatic updates no longer occur on a machine where both
Supervisor Desktop and Desktop Administrator are installed.
Supervisor Desktop and Desktop Administrator are installed.
Cause. If an automatic update of one desktop application completes
successfully but an automatic update of the other desktop application
fails to complete for any reason, then automatic updates will no longer
work.
successfully but an automatic update of the other desktop application
fails to complete for any reason, then automatic updates will no longer
work.
The installers for both Supervisor Desktop and Desktop Administrator
use the same registry key to identify the version. If one update is
completed successfully, the registry is changed to the latest version
use the same registry key to identify the version. If one update is
completed successfully, the registry is changed to the latest version