Cisco Cisco Agent Desktop 8.5 Guia De Resolução De Problemas
Desktop Presence Administrator Problems
April 3, 2014
89
Problem
The enterprise data portion of the Contact Management pane in Agent
Desktop is completely blank and does not display any information about
the current call.
Desktop is completely blank and does not display any information about
the current call.
Solution
This error can occur if one agent edits the layout name during a call and
enters the name of a layout that does not exist, and then transfers the
call to another agent. In this situation, the enterprise data portion of the
Contact Management pane in the second agent's desktop will be
empty.
enters the name of a layout that does not exist, and then transfers the
call to another agent. In this situation, the enterprise data portion of the
Contact Management pane in the second agent's desktop will be
empty.