Cisco Cisco Agent Desktop 8.5 Guia De Resolução De Problemas
Cisco CAD Troubleshooting Guide
90
April 3, 2014
Enterprise Data Problems
Problem
The DNIS shown in the agent’s enterprise data is incorrect for an
Outbound Option call.
Outbound Option call.
Solution
The dialer port has not been set up as a monitored device. The
administrator must add the dialer port to the list of monitored devices
in the Enterprise Configuration dialog box in Desktop Administrator.
administrator must add the dialer port to the list of monitored devices
in the Enterprise Configuration dialog box in Desktop Administrator.
Problem
Enterprise data displays data after a call has been dismissed.
Solution
Enterprise data displays data from the last call until a new call is
received. This allows agents to use the enterprise data for after-call
work.
received. This allows agents to use the enterprise data for after-call
work.