Cisco Cisco Agent Desktop 8.5 Guia De Resolução De Problemas

Cisco CAD Troubleshooting Guide

94

April 3, 2014

Problem

When backing up and restoring CAD, the CDBRTool fails during the 
restore process.

Solution

Supervisor work flows that use an audio file bigger than 50Kb in size for 
audible alert actions can cause the restore process to fail. Make sure 
that any audio files are no larger than 50Kb.

Problem

While trying to upgrade to a newer version of CAD services, a persisting 
generic error message is received stating that the installer was 
interrupted and that the changes have been rolled back.

Cause. This happens when the older CAD services are not properly 
removed from Windows Services.

Solution

Restart the computer. This properly removes any remaining CAD 
services from Windows Services.

Problem

When performing an over the top upgrade, CAD Configuration Setup 
does not show the existing server configuration data.

When CAD Configuration Setup runs during an over the top upgrade, 
the CAD server information from the previous version is not displayed 
after the newer version is installed. The CDBRTool fails to restore data 
in the LDAP database.

Solution

Run the CDBRTool to restore the data in LDAP, and then restart CAD 
Configuration Setup to complete the upgrade. Perform these steps:

1. Open a command window.

2. Enter these commands:

cd "C:\Program Files\Cisco\Desktop\bin"

CDBRTool /R /L "C:\Program Files\Common 
Files\CAD\database" "Call Center 1"

3. After the CDBRTool has finished, restart CAD Configuration Setup 

(the executable PostInstall.exe is located at C:\Program 
Files\Cisco\Desktop\bin\) and complete the upgrade process.