Cisco Cisco Agent Desktop 8.5 Guia De Resolução De Problemas
Install and Upgrade Problems
April 3, 2014
95
Problem
Recording & Statistics data is not restored from the CAD Configuration
Setup utility when run for the first time.
Setup utility when run for the first time.
Symptom: Recording & Statistics data was backed-up and then
restored after upgrading to CAD 8.5(1). No recordings were visible in
Supervisor Record Viewer.
restored after upgrading to CAD 8.5(1). No recordings were visible in
Supervisor Record Viewer.
Cause: The CAD Configuration Setup utility failed to restore the
database when run for the first time.
database when run for the first time.
Solution
Run the CAD Configuration Setup utility again and restore the Recording
& Statistics data again. The restore works when you click the Apply
button in the CAD Configuration Setup utility.
& Statistics data again. The restore works when you click the Apply
button in the CAD Configuration Setup utility.