Cisco Cisco IPICS Release 2.1 Guia De Informação
Customer Case Study
© 2008 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information.
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Sheriff’s Department Increases Situational Awareness
During Fires
During Fires
San Diego County used the Network Emergency Response Vehicle to more effectively
manage response to the Harris Fire.
manage response to the Harris Fire.
Business Challenge
EXECUTIVE SUMMARY
SAN DIEGO COUNTY SHERIFF’S
DEPARTMENT
DEPARTMENT
● Public Safety
● San Diego, California
● 4000 employees
● San Diego, California
● 4000 employees
BUSINESS CHALLENGE
● Protect lives and property
● Collaborate effectively with other local, state,
● Collaborate effectively with other local, state,
and national agencies
NETWORK SOLUTION
● Mobile vehicle with multiple communications
technologies
● Communications interoperability system and
Unified IP phones
BUSINESS RESULTS
● Increased situational awareness
● Effectively managed people and resources
● Improved first-responder safety
● Effectively managed people and resources
● Improved first-responder safety
On October 20, 2007, a series of severe wildfires
swept across Southern California, fueled by drought
conditions, hot weather, and unusually strong winds.
Multiple state and national agencies joined San
Diego County first responders to fight the fires and
protect area residents’ homes and lives.
swept across Southern California, fueled by drought
conditions, hot weather, and unusually strong winds.
Multiple state and national agencies joined San
Diego County first responders to fight the fires and
protect area residents’ homes and lives.
Among those agencies was the San Diego County
Sheriff’s Department, the county’s chief law
enforcement agency. With approximately 4000 sworn
officers and professional support staff, the
department provides services to a population of
850,000 people living in a 4200 square-mile area.
During fires, the Sheriff’s Department coordinates
neighborhood evacuations, provides security in
evacuation centers, supports first responders on the
fire line, and assists the Highway Patrol at traffic-
Sheriff’s Department, the county’s chief law
enforcement agency. With approximately 4000 sworn
officers and professional support staff, the
department provides services to a population of
850,000 people living in a 4200 square-mile area.
During fires, the Sheriff’s Department coordinates
neighborhood evacuations, provides security in
evacuation centers, supports first responders on the
fire line, and assists the Highway Patrol at traffic-
control points. “We count on effective communications within our department and with other
agencies to achieve our mission,” says Lieutenant Margaret Sanfilippo. “In particular, we need early
awareness of which way the fire is headed so that we can put evacuation plans in place.”
agencies to achieve our mission,” says Lieutenant Margaret Sanfilippo. “In particular, we need early
awareness of which way the fire is headed so that we can put evacuation plans in place.”
San Diego County public safety agencies have honed their fire response from long experience. But
communications remains a challenge. For daily operations, Sheriff’s deputies communicate with
each other and with command using 800-MHz radios and personal cell phones. During
emergencies, they can communicate with other county agencies on a shared frequency, but not
with state and national first responders, which use incompatible radio systems. Therefore, when the
fires began, the Sheriff’s Department and other county agencies could not communicate directly
with the California Department of Forestry and Fire Protection (Cal Fire), which provided
operational incident command.
communications remains a challenge. For daily operations, Sheriff’s deputies communicate with
each other and with command using 800-MHz radios and personal cell phones. During
emergencies, they can communicate with other county agencies on a shared frequency, but not
with state and national first responders, which use incompatible radio systems. Therefore, when the
fires began, the Sheriff’s Department and other county agencies could not communicate directly
with the California Department of Forestry and Fire Protection (Cal Fire), which provided
operational incident command.