Cisco Cisco IPICS Release 2.1 Guia De Informação
Customer Case Study
●
Satellite communications: Personnel could watch network news on a large-screen TV in the
NERV conference area to stay current on the other fires.
NERV conference area to stay current on the other fires.
●
Inbound and outbound fax.
●
A built-in PC accessible from the outside of the vehicle: National Guard personnel used the
PC to check email.
PC to check email.
●
Cisco TelePresence. When the NERV was first deployed, Captain Chambers and his team
used Cisco TelePresence to meet “face-to-face” with the Cisco Tactical Operations Support
group in North Carolina to discuss the NERV communications capabilities that would help
support the department’s mission.
used Cisco TelePresence to meet “face-to-face” with the Cisco Tactical Operations Support
group in North Carolina to discuss the NERV communications capabilities that would help
support the department’s mission.
“By providing us with comprehensive communications
capabilities, the NERV enabled us to allocate our resources
properly, deploy them more quickly, and conduct our mission
in a safer manner. The NERV made it much easier for me to
manage people and resources.”
capabilities, the NERV enabled us to allocate our resources
properly, deploy them more quickly, and conduct our mission
in a safer manner. The NERV made it much easier for me to
manage people and resources.”
—Lieutenant Margaret Sanfilippo, San Diego County Sheriff’s Department
Business Results
Enhanced Mission Effectiveness
Captain Chambers credits NERV with helping the department to effectively manage the Harris Fire.
“I can unequivocally say that the NERV was instrumental in helping us manage the Harris Fire
properly,” he says. “Without it, we probably would have lost structures and lives.”
Captain Chambers credits NERV with helping the department to effectively manage the Harris Fire.
“I can unequivocally say that the NERV was instrumental in helping us manage the Harris Fire
properly,” he says. “Without it, we probably would have lost structures and lives.”
Lieutenant Sanfilippo agrees: “The comprehensive communications capabilities in the NERV
enabled us to allocate our resources properly, deploy them more quickly, and conduct our mission
in a safer manner. It made it much easier for me to manage people and resources.” NERV
increased situational awareness by providing email, wireline phones, the ability to monitor Cal Fire
and National Guard frequencies, and satellite news feeds.
enabled us to allocate our resources properly, deploy them more quickly, and conduct our mission
in a safer manner. It made it much easier for me to manage people and resources.” NERV
increased situational awareness by providing email, wireline phones, the ability to monitor Cal Fire
and National Guard frequencies, and satellite news feeds.
Earlier Awareness of Evacuation Requirements
Cisco IPICS enabled the Sheriff’s Department to use its own radios to monitor the Cal Fire and
National Guard talk groups, gaining earlier awareness of the fire line and attitude. Cisco IPICS
provides talk capabilities as well, but the Sheriff’s Department set it up for listen-only privileges to
avoid delays in getting permission. “By monitoring the Cal Fire channel, we heard about fire
progress and changes to the strategic plan right away instead of waiting for communications to be
relayed,” says Sanfilippo. In some cases, by the time the Sheriff’s Department got the relayed
message to evacuate an area – 20 to 40 minutes after hearing it on the Cal Fire channel – the
department had already requested a reverse-911 to notify area residents and had already deployed
resources to conduct the evacuations.
Cisco IPICS enabled the Sheriff’s Department to use its own radios to monitor the Cal Fire and
National Guard talk groups, gaining earlier awareness of the fire line and attitude. Cisco IPICS
provides talk capabilities as well, but the Sheriff’s Department set it up for listen-only privileges to
avoid delays in getting permission. “By monitoring the Cal Fire channel, we heard about fire
progress and changes to the strategic plan right away instead of waiting for communications to be
relayed,” says Sanfilippo. In some cases, by the time the Sheriff’s Department got the relayed
message to evacuate an area – 20 to 40 minutes after hearing it on the Cal Fire channel – the
department had already requested a reverse-911 to notify area residents and had already deployed
resources to conduct the evacuations.
The Sheriff’s Department also took advantage of Cisco IPICS to establish direct radio
communications with a U.S. Customs and Border Protection helicopter, whose pilot was looking for
flare-ups. The pilot had a much better perspective than spotters on the ground. “By communicating
directly with the pilot, we were able to call for fire resources to protect a threatened residence even
before the fire department was aware of the danger,” says Captain Chambers.
communications with a U.S. Customs and Border Protection helicopter, whose pilot was looking for
flare-ups. The pilot had a much better perspective than spotters on the ground. “By communicating
directly with the pilot, we were able to call for fire resources to protect a threatened residence even
before the fire department was aware of the danger,” says Captain Chambers.
© 2008 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information.
Page 3 of 5