Cisco Cisco Agent Desktop 8.5 Referências técnicas

Supervisor Desktop Problems

31-Mar-06

195

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Adjust the Jitter Buffer registry entry. It should be at least 400; try
setting it higher. If that doesn’t work you may have to use a
different sound card.

Problem

The sound is lagged. There is a noticeable delay between when the
agent speaks and when I hear the sound on the PC sound card.

Solution

A little lag time is normal. Since the voice is being sent in discrete
packets across the network, which may have some delay variance. The
software buffers up a few seconds before playback. Try adjusting the
Jitter Buffer registry entry. You may be able to set it as low as 50 ms,
however, if the network gets congested this may cause the monitor to
sound choppy.

Problem

The supervisor scrolled the Data View (or Message View) pane
sideways to view more information, and the toolbar icons disabled.

Solution

Click anywhere in the Team View pane to enable the toolbar again.

Problem

The supervisor clicked the Record button to record an agent
conversation and nothing happened.

Solution

There is no visible message displayed if a recording fails. If nothing
happens, assume that the request failed. You will know that a recording
succeeds if the icon next to the agent’s conversation in the Team View
pane changes to the recording icon.

Problem

The supervisor tried to change an agent’s state and nothing happened.

Solution

There is no visible message displayed if an agent state change request
fails. If nothing happens, assume that the request failed. You will know
that an agent state change succeeds if the icon next to the agent’s
name in the Team View pane changes to the current agent state icon.