Cisco Cisco Agent Desktop 8.5 Referências técnicas
Guidelines for Sizing Deployments
31-Mar-06
19
The following table summarizes the number of agents and simultaneous recording
resources required for BHCC values from 1,000–20,000 with an 8% call recording
rate.
resources required for BHCC values from 1,000–20,000 with an 8% call recording
rate.
Table 2.
BHCC
No. Agents
No. Supervisors
Simultaneous Recording
Resources Required
1,000
59
6
10
2,000
112
11
14
4,000
215
22
22
6,000
317
32
30
8,000
419
42
37
10,000
520
52
43
12,000
621
62
50
14,000
722
72
56
16,000
822
82
63
18,000
923
92
69
20,000
1,023
102
75