Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Agent Desktop Interface
November 2006
15
Move your cursor over a button to view a tooltip describing its function.
Table 3.
Dashboard toolbar buttons
Button Name
Shortcut Key
Description
Answer/Drop
Ctrl-A
Answers or drops the selected call.
Hold/Unhold
Ctrl-H
Puts a selected call on hold or takes it off
hold.
hold.
Conference
Ctrl-F
Puts the selected call on hold and adds
other parties into a conference call.
other parties into a conference call.
Transfer
Ctrl-T
Puts a selected call on hold and transfers
it to a third party.
it to a third party.
Touch Tones
Ctrl-D
Sends touch tones during an active call.
Login
Ctrl-L
Logs you into the ACD (alternates with
Logout).
Logout).
Logout
Ctrl-L
Logs you out of the ACD (alternates with
Login).
Login).
Ready
Ctrl-W
Changes your state to Ready, indicating
that you are available to receive ACD
calls.
that you are available to receive ACD
calls.
Not Ready
Ctrl-O
Changes your state to Not Ready,
indicating that you are not available to
receive ACD calls.
indicating that you are not available to
receive ACD calls.
Work Ready
Ctrl-Y
Changes your state to Work Ready,
indicating that you are in wrapup work
after terminating a call and, when
finished, will be available to receive ACD
calls.
indicating that you are in wrapup work
after terminating a call and, when
finished, will be available to receive ACD
calls.
Work Not
Ready
Ready
Ctrl-Z
Changes your state to Work Not Ready,
indicating that you are in wrapup work
after terminating a call and, when
finished, will not be available to receive
ACD calls.
indicating that you are in wrapup work
after terminating a call and, when
finished, will not be available to receive
ACD calls.