Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador

The optional Cisco Unified Outbound Dialer toolbar can be configured to appear in 
Agent Desktop by your system administrator. Depending on the dialing mode of the 
calling campaign the administrator sets up, the toolbar will contain some or all of the 
available nine buttons. 

Task Buttons

Alt-[button 
number]

Task buttons (Enhanced and Premium 
versions only) are configured by your 
administrator to perform various 
functions, such as stopping and starting 
recording, running a macro, launching an 
application, or sending a predefined chat 
message to your supervisor. There can be 
up to ten task buttons on the toolbar, and 
each button may be assigned more than 
one action. The buttons can be 
customized, so yours may be different.

Make Call

Ctrl-M

Displays the dial pad so you can dial an 
outgoing call.

Chat

Ctrl-J

Initiates a chat session with another 
member of your team, your supervisor, or 
a member of a conference call.

Real-Time 
Displays

Ctrl-Q

Displays the Agent Real-Time Displays 
window, where you can view your own 
call logs and statistics.

Show/Hide 
Contact 
Management

Ctrl-G

Shows or hides the contact management 
pane.

Show/Hide 
Integrated 
Browser

Ctrl-B

Shows or hides the integrated browser 
pane.

Preferences

Ctrl-P

Displays the Preferences dialog box, 
where you can set the Agent window 
behavior and enable/disable scrolling 
team messages.

Help/About

F1

Alt-Ctrl-H

Accesses the online help.

Accesses the Help/About menu.